Customer Success Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Set up customer success team for company, and Manage entier department is to responsible for ensuring customer satisfaction and expectation to achieve company sales goal.

Responsibilities

• Establish department and team
• Responsible for maintain strong relationships with customers, understanding their needs and wants.
• Coordinate internal teams for customer satisfaction
• Analyze and measure customer satisfaction, identifying opportunities to improve customer experiences and execute.
• Establish necessary SOP and guideline as well as CRM tools for optimization of sales activities
• Responsible for identifying their needs and provide solutions to any issues or challenges.
• Team management
• Responsible for money collection, make sure no overdue outstandings