Customer Success Manager - Latam (Brazil)

**About Emplifi**:
Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital
- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to connect to consumers across marketing, commerce, and care.
**Position Overview**:
The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage a defined book of business within Brazil Territory, covering Tier 1 and Tier 2 type of clients.
**Key Responsibilities**:
1. Client Relationship Management:
- Serve as the primary point of contact for customers in the assigned territory or named accounts.
- Build and maintain strong, lasting c...