Customer Success Manager

Good Sam Enterprises is seeking a Customer Success Manager focused on ongoing customer growth and care while guiding the customers through the process of sales into implementation and support. The Customer Success Manager will inspire and motivate a customer support and implementation team that supports Good Sam Campground Solutions reservation platforms. The team will be focused on understanding our customers' goals, strategizing with these customers on how to achieve their goals, and ensuring a smooth delivery of services.

The Customer Success Manager will build, coach and manage the customer support and implementation team guaranteeing the successful implementation of Good Sam Campground Solutions reservation platforms. The position will require cross-functional collaboration working with product development and the campground sales & account management team improving our processes, drive adoption and retention. The Customer Success Manager will report directly to the Direc...