Customer Success Manager

Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Activities & Ares of Responsibility includes - Serve as the primary point of accountability for assigned clients for Digital as well as non-digital recurring services. Advise and develop client vision, clearly define desired business...