Customer success manager

Customer Success Manager (Johannesburg-Based)

Location: Johannesburg, South Africa
Work Type: Hybrid / Flexi-time
Industry: Creative Technology / Digital Marketing

Role Overview

Seeking a strategic and performance-driven Customer Success Manager to lead project execution, client relationships, and campaign performance across bespoke digital experiences. This role bridges creative, development, and client teams to ensure smooth delivery and measurable impact.

Key Responsibilities Manage day-to-day execution of live digital projects, ensuring timelines, budgets, and deliverables are met. Act as the primary client contact, maintaining satisfaction and gathering feedback. Analyze campaign performance using proprietary reporting tools; present insights and suggest improvements. Liaise with agencies to ensure proper promotion and media alignment. Collaborate with creative and tech teams to apply best practices for campaign optimisation. Contribute to post-campaign rep...