Customer Success Manager, Sales Products

JOB SUMMARY:


The Customer Success Manager, Sales Products (CSM) is a senior individual contributor responsible for driving the strategic success, adoption, and revenue performance of Choice Business Direct across a portfolio of corporate accounts in the U.S. and Canada. With a critical focus on the first 30–60 days post-enrollment, this role owns the client activation experience while also influencing post-activation growth and long-term account performance.

The CSM serves as the primary internal resource for corporate client success strategy and activation best practices, translating booking technology and loyalty program capabilities into measurable client value. This role partners with the Product Owner, Commercial Strategy, Marketing, and Loyalty teams to influence departmental strategy and shape how Choice Business Direct scales across new and existing markets.

This is an individual contributor role with no direct reports that operates with signif...