Customer success manager - scale team (xico)

Overview

Customer Success Manager role at Smartly. Manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. Act as the main point of contact for training and product support, delivering an exceptional customer experience. Become a specialist in the Smartly platform and digital advertising to continuously solve problems for customers and improve feature adoption. Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering.

Responsibilities Act as the main point of contact for training and product support, delivering an exceptional customer experience. Become a specialist in the Smartly platform and digital advertising to continuously solve problems for customers and improve feature adoption. Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Produc...