Customer Success Manager - SMA

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 5–9 years Timings - EST / PST (4:30 PM to 1:30 AM IST) About the Role BrightEdge is building its Customer Success team in India as part of a high-impact global expansion. This is a greenfield opportunity to work with enterprise customers and play a key role in driving onboarding, adoption, and long-term value from our AI-powered SEO platform. As a Customer Success Manager (SMA), you will manage enterprise, multi-stakeholder accounts, ensuring customers achieve measurable outcomes and continue to grow with BrightEdge. Responsibilities Own end-to-end customer lifecycle: onboarding, adoption, retention, and renewals Drive platform adoption and value realization across enterprise accounts Build strong relationships with C-suite, marketing leaders, and analysts Deliver strategic guidance on SEO, digital marketing, and analytics usage Partner with customers to define success metrics and track outcom...