Customer Success Manager

Key Responsibilities:

• Serve as the primary point of contact (POC) for customers, managing all communication from RFQ receipt through product shipment and aftersales support
• Review and validate Purchase Orders (POs) and Contracts to ensure alignment with agreed-upon Terms & Conditions
• Work closely with Supply Chain, Finance, Quality, Product, Engineering, and Sales teams to ensure timely processing of orders and swift resolution of operational issues
• Provide proactive order status updates and address advanced or long-standing customer concerns
• Escalate and resolve customer issues effectively and emphatically
• Maintain the ERP system with accurate and up-to-date order and shipment information
• Gather and analyze customer feedback to identify improvement opportunities and drive customer satisfaction initiatives
• Lead special projects using strong decision-making, critica...