Customer Success Manager Technical Specialist

**Introduction**

**Your role and responsibilities**
Customer Success Manager Technical Specialist, IBM Corporation, Dallas, TX (Up to 100% telecommuting permitted):

* Oversee webMethods integration accounts based on the platform's complexity and the strategic oversight needed for enterprise clients.
* Manage integration architecture demands in regard to middleware technologies, API management, and enterprise integration patterns.
* Participate with high-level stakeholders, manage customer expectations, and navigate the complexities of enterprise projects to address escalations and drive the adoption of webMethods, while maximizing the platform's value for the client.
* Lead technical discussions with development and operations teams, providing best practices and guidance to ensure that the webMethods platform functions efficiently within the broader enterprise IT ecosystem.
* Leverage experience in architectures and platforms to anticipate potential chall...