Location
tromsø
Job Type
Full-time
Posted
May 30, 2026
Job Description
The opportunity: every day, KSATlite's ground network handles thousands of satellite contacts for operators around the world, from ambitious NewSpace start-ups to established space agencies. Behind every one of those customers is a relationship that needs to be built, maintained, and grown. That's where you come in.
What you will do
- Onboard new customers and manage the full customer journey
- Own renewals and drive retention across your portfolio
- Monitor operational performance and act on anomalies
- Maintain accurate records of customer interactions and feedback
- Serve as the voice of the customer internally
- Share customer insights with product and engineering teams
- Manage a diverse portfolio of customers across time zones
- Stay current on KSATlite services and upcoming capabilities
What you bring
- Experience in customer success, account management, or project m...