Job Description
Customer Success Manager
Remote · Eastern Time Zone · Full-time · 9am–6pm ET
Read this part first.
This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and call it account management.
We're looking for one person who owns the client relationship completely — from day one onboarding through retention, escalation, and everything in between. You anticipate problems before clients feel them. You keep expectations accurate. You make clients feel like the smartest decision they made was joining us.
If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together when things get hard — and making clients stay because of how you showed up — keep reading.
ABOUT THE FIRM
We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them transfo...