Customer Success Manager

Customer Success Manager (CSM)

Must be a Citizen to apply.

Responsibilities

You’ll work closely with senior stakeholders to ensure services deliver real value—not just meet SLAs.

• Build and manage relationships with senior customer stakeholders
• Develop and execute Customer Success Plans aligned to business outcomes
• Lead service reviews and governance forums, focusing on value and performance
• Drive improvements in service quality, stability, and user experience
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value
• Promote adoption of new and existing services and capabilities
• Identify and support growth opportunities within the account
• Manage risks, escalations, and customer issues end‑to‑end
• Act as the voice of the customer within DXC

Qualifications...