Customer Success Officer

Hunter Campbell · Auckland, Auckland, New Zealand

Location

Auckland

Job Type

Contract or Temp

Posted

June 30, 2026

Job Description

Responsibilities
:Serve as a primary point of contact for customer onboarding and support queries
Partner with Customer Success Managers to support client onboarding, training, and early adoption
Analyse support tickets and customer feedback to identify trends and improvement opportunities
Collaborate with the Product team to escalate bugs and improve platform usability
Drive enhancements including help centre content, onboarding flows, and AI-driven support
Develop and maintain customer-facing resources — FAQs, guides, and onboarding materials
Build foundational knowledge in AML/CTF and CDD processes to better support clients
Contribute to internal process improvements that lift the overall customer experience
 Key attributes needed
Background in Business Analysis, Customer Support, or Customer Success
Strong communication skills – able to translate complex concepts clearly for...
        

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