Job Description
As the first contact window of customers, understand customer's business and their goals to guide them to optimize the use of products or services that Maersk provide. Gain trust from customers and build long-term relationships. Minimize customer churn. Supports the sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes.
Key Responsibilities:
Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
• Ensure internal alignment on customer's goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers.
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and over...