Customer Success Representative (Coslada)

Join the team powering the future of vision AI

As a Customer Success Representative, you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using Ultralytics YOLO across their products and workflows. Your mission is to keep customers engaged, supported, and confident in their use of our tool, so they stay and grow with us.

You’ll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide customers toward self-sufficiency by connecting them to key resources such as our documentation, YOLO model guides, and how-to tutorials.

Working from our Madrid hub, you’ll partner closely with the CS Enterprise team and Account Executives who own strategic enterprise relationships. You’ll ensure clean operations, proactive risk management, and smooth executio...