Customer Success Specialist at uniPoint

Join uniPoint as a Customer Success Specialist, where your role focuses on strengthening relationships with current clients in Winnipeg, MB. Engage through positive check-ins and offer valuable insights to enhance their experience.
This full-time role is designed for individuals passionate about customer support and account management. As you reach out to established customers, you will be facilitating friendly conversations, offering assistance, and ensuring a smooth interaction with our software. Your proactive approach contributes significantly to achieving our impressive 95% customer retention rate.
Key Responsibilities:
• Conduct 20 friendly check-in calls daily
• Understand customer software usage and needs
• Bridge communication between clients and internal teams
• Coordinate kick-off calls and training sessions
• Maintain organized records of interactions
Requirements:
• Strong verbal and written communication skills
• Friendly and approachable dem...