Customer Success Specialist - Banking - Mandarin – KL (Local) 2024-51989

Petaling Jaya, Malaysia | Posted on 30/04/2026

We are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia .

In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.

Key Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner
• Educate customers on digital banking services and self‑service options
• Conduct call‑backs for transaction confirmations and request supporting documentation when required
• Assess customer needs, identify issues, and provide appropriate solutions
• Perform KYC‑related tasks in line with internal procedures
• Maintain accurate records of customer interactions
• Deliver excellent customer experienc...