Customer Success Specialist - Bilingual Spanish

Description
Position Summary

Our nonprofit client is seeking a proactive and relationship-focused Customer Success Specialist to support program participants, partners, and stakeholders. This role is ideal for someone who enjoys building relationships, problem-solving, and ensuring a high-quality experience for individuals engaging with the organization’s services.

The Customer Success Specialist will act as a key liaison between clients and internal teams, helping ensure successful program engagement, timely follow-up, and overall customer satisfaction.


Key Responsibilities

+ Serve as the primary point of contact for program participants and external stakeholders

+ Build and maintain strong relationships to ensure positive engagement and satisfaction

+ Guide individuals through onboarding, program enrollment, or service utilization processes

+ Monitor customer accounts or case progress to ensure timely follow-up...