Customer Success Specialist in B2B2C

Drive adoption and empower users in a remote-first environment as a Customer Success Specialist. Focus on field engagement and relationship-building for successful dealership operations.
In this impactful role, you'll enable dealership success through strategic training and empowerment. Your primary mission is to help equipment dealerships achieve self-sufficiency on the digital platform, supporting various internal teams. This position emphasizes building internal champions to sustain engagement, ensuring measurable adoption outcomes.
Key Responsibilities:
• Identify and nurture internal champions for platform adoption
• Deliver training sessions focused on self-sufficiency
• Understand customer needs and connect them to platform value
• Monitor engagement metrics to identify friction points
• Develop scalable enablement resources like guides and playbooks
Requirements:
• Experience in customer success or enablement in SaaS
• Strong understanding of deale...