Job Description
Customer Success Specialist (Mandarin Speaker)
Location: Penang, Malaysia (Bayan Lepas / Georgetown)
About the Role
We are looking for a Customer Success Specialist to support customers through phone calls and email for a leading social media project. You will assist users with inquiries, online orders, payments, and account-related concerns while delivering excellent customer service.
Responsibilities
* Respond to customer inquiries via phone and email.
* Assist customers with online orders and account-related issues.
* Process payments and handle confidential customer information securely.
* Resolve customer concerns professionally and efficiently.
* Escalate priority issues when necessary.
* Work closely with team members to improve customer experience.
* Meet quality and performance targets.
* Follow company policies and procedures.
Requireme...