Customer Success Team Leader

Join our dynamic Customer Success team as our Customer Success Administration Team Lead!
You will lead our global administration team and proactively manage and provide high support to the global Customer Success Team.
**WHAT YOU WILL DO**- Drive increased Customer Experience (CX)- Oversee all Customer Success Administrators' activity and compliance.
- Assist with process definition, implementation, and improvements to ensure the Customer Success Administration team meets contractual and customer expectations- Ensure company processes and procedures relating to Customer Success Administration are adhered to, proactively monitoring and reporting on compliance.
- Preparation of data for team daily management meetings- Account allocation tasks and dealer customer allocation- Churn and Order queue management- Establish short-term and mid-term plans and optimize resources to ensure that team objectives are consistently met- Collaborate cross-functionally to drive growth, ...