Customer Support Agent – Digital and Voice Support at Influx

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 17, 2026

Job Description

Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Customer Support Agent – Digital and Voice Support
Essential Duties:
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

Liaison with other departments to resolve customer issues

Communicate effectively and with a positive tone with peers and your manager

Contribute to a high-performance and friendly workplace culture

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers, clients, and...

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