IT Customer Support Agent – DOCUSTSUPPORT

Our client in the managed IT Services industry are currently seeking the skills of a Customer Support Agent. Our client has vacancies in Gauteng, Durban and Cape Town

Our client is looking for motivated and dynamic individuals who want to further their career in the IT industry to join their team as Customer Support Agents. The purpose of the role is to provide high-quality remote IT support to clients, ensuring incidents and service requests are resolved efficiently and professionally, in line with SLA commitments.

As a Customer Support Agent, you will operate as the first and second line of support, combining strong customer service skills with solid technical troubleshooting ability. You will be responsible for diagnosing and resolving a wide range of IT issues and delivering an exceptional end-user experience.

Main job function

1. Service Desk & Customer Support
   • Act as the first point of contact for customer IT issues via phone an...