Customer Support Agent – German Bilingual at Influx

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 13, 2026

Job Description

Job Description
s:
We’re looking for detailoriented and thoughtful people to join our teams. You’ll be tasked with answering customer questions through calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Requirements:
2+ years of customer service experience

1 year of management experience (would be an asset)

Excellent written and verbal communication in both German and English

Attention to detail (i.e. verify all details are submitted, able to identify missing information)

Good use of Google Suites, Microsoft Excel, Word & PowerPoint Office suite.

Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)

Strong problemsolving skills

Prior experience serving clients in a B2B environment
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