Job Description
1. Monitor and receive calls from clients and welcome walk-in clients
Reply clients’ inquiries about policy and admin procedures related to policy.Guide clients to fulfill admin procedures according to clients’ requests.Introduce Manulife Vietnam mobile app for customers and advise online request submissions.Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies.Handle policy conservation.Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients.2. Handle outbound calls to clients
Welcome calls/fail call/ callback.Inform client of claim result/ Policy mature/ Policy premium suspense.Random check call to client before issuing policy.3. Monitor & conduct agency support
Guide agent admin procedures.Do other a...