Customer Support Analyst

Te Tūranga - The Role

We are excited to invite applications for a Customer Support Analyst to join our Service Management Centre (SMC). In this critical role, you will help in a 24x7 environment, supporting customers who rely on Tait to keep communities safe.

As a member of the SMC team, you will provide support across Proactive Monitoring, Incident Management, Problem Management, Service Request Management, Change Management, Configuration Management, and System Performance Reporting. You will use our ITSM tools and ITIL best practices to manage planned and unplanned network events, ensuring effective communication with all stakeholders and delivering results in line with our SLAs.

This position forms part of a rotating 12‑hour day/night shift roster.

The duties of the role will include:

Proactive Monitoring

• Live monitoring of Tait Managed Services' critical client communication systems.
• Using the Tait MS tool...