Customer Support Analyst - Munis

**About the Role:**

**Grade Level (for internal use):**

07
**The Team:**
The Client Success team for Municipals is a collaborative group dedicated to delivering exceptional client service and operational excellence. We work closely with investment banks, product specialists, and professional services to ensure smooth onboarding and ongoing support for the Municipal Bookrunning application. Our team values proactive problem-solving, teamwork, and building strong client relationships.

**Responsibilities and Impact:**

+ Serve as a direct conduit for all sell-side banks, providing comprehensive client service and application support
+ Monitor client inbound requests via case management systems and telephony hotlines, ensuring timely resolution of deals and support requests
+ Proactively monitor live transactions to ensure application operability and user success
+ Deliver outstanding client service by assisting clients with deal management...