Location
, selangor, malaysia
Job Type
Full-time
Posted
June 06, 2026
Job Description
Job Responsibilities
- Provide real-time customer support across multiple channels (voice, live chat, email, social media) for L1 and L2 enquiries.
- Assist customers in using the Bank’s mobile application and resolve issues in line with SOPs and resolution protocols.
- Escalate issues to relevant internal/external teams when necessary for resolution.
- Achieve individual and team performance KPIs (quality and productivity).
- Collaborate closely with CS Operations and Subject Matter Experts (SMEs) to support customer service initiatives.
- Stay alert to risks, security concerns, and fraud indicators, and report accordingly.
- Adapt and reprioritize tasks effectively in a dynamic, fast-paced environment.
- Represent and uphold the Bank’s values and service standards at all times.
Requirements
- Minimum 1-2 years of experience in a Contact Centre or Customer Service role within fina...