Customer support associate

Job Title: Customer Service Associate
Location: Believers Destination, Magnus Tower, Sector-73, Noida
Work Timings: 9 AM TO 6 PM
Preferred Candidate: Residing with family in Noida, greater Noida or Nearby

Key Responsibilities
Handle inbound and outbound calls professionally.
Communicate clearly and courteously with students and parents.
Guide and assist students through processes (calls/chat/support tools).
Maintain and update data records accurately.
Prepare daily and weekly reports.
Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).
Assist in scheduling, coordination, and administrative tasks.
Support day-to-day operational activities to ensure smooth workflow.
Escalate issues to the management team when necessary.
Provide basic technical support (login assistance, form updates, minor troubleshooting).

Required Skills & Qualifications
Minimum of 0-1 years of experience in customer service...