Customer Support Associate

**Position**: Customer Support Associate
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We're looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
**What You'll Be Doing**:
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What We're Looking For**:
- Typically requires a 3-year degree or High school graduate with equivalent related experience.
- 1-3 years of customer service experien...