Location
toronto
Job Type
Full-time
Posted
June 01, 2026
Job Description
Company Overview
Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global data center, edge computing, telecom and IoT infrastructure, and adjacent industries. We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.
Work Hours: Flexible. The position requires you to work in Morning/Evening/Night Shift
Job Responsibilities
- Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
- Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
- Coordinate with resources/third-party vendors t...
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