Location
Remote
Job Type
Full-time
Posted
June 15, 2026
Job Description
Responsibilities
- Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
- Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
- Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
- Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
- Address customer question cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.
- Perform...