Customer Support Executive

Hiring: Customer Support Executive Location: HSR Sector 6, Bangalore Experience: 6 Months 1 Year Salary: 22K In-hand (25K CTC) Working Days: 6 Days (Rotational Week Off) Work Mode: Work from Office Language Requirement: English + Hindi (3 Positions) English + Malayalam (2 Positions) Role Overview: We are looking for a customer-focused professional to handle queries, complaints, and service requests across voice, chat, email, and ticketing platforms. Voice and ticketing experience is mandatory. Key Responsibilities: Handle customer interactions via calls, chat, email, and social media Resolve issues efficiently to ensure high customer satisfaction Coordinate with internal teams for order and service support Track and close support tickets within defined timelines Maintain records in CRM tools Achieve metrics like CSAT, NPS, TAT, FCR, AHT Escalate complex cases when required Requirements: Graduate in any discipline 6 months1 year of customer support experience Strong communi...