Location
India
Job Type
Full-time
Posted
June 04, 2026
Job Description
Customer Support Executive - Voice
Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
Key Responsibilities:
- Handle inbound customer calls in a professional manner
- Retail Voice Support
- Assist employees of clients through calls.
- Provide help regarding employee queries.
- Address customer queries, complaints, and requests efficiently
- Escalate complex issues to the appropriate department
- Maintain records of customer interactions in the system
Basic Requirements:
- Minimum 1 year experience in BPO/Call Centre/Customer Support
- Educational qualification – Plus two and above ...