Customer Support - German & Hungarian Speaking

Customer Support, German & Hungarian Speaking

Our company is a leading provider in Cloud, SAP, Microsoft, and software development, shaping future‑proof IT solutions for corporate clients. This role focuses on digitizing the German midmarket by providing customer support to German and Hungarian speaking clients.

Your Tasks

• Act as the point of contact for corporate clients regarding queries about our IT applications and systems.
• Receive fault reports by telephone and email.
• Carry out fault analyses and develop solutions in collaboration with clients.
• Document requirements and faults in a ticketing system and escalate complex issues to colleagues in 2nd Level Support.
• Contribute to improving customer satisfaction and further develop our customer support within a close‑knit, international team.

What We Offer

• Expand your professional horizons with internal development opportuniti...