Customer Support German/French/English - FMCG

As a Customer Support Representative, you are the first point of contact for dealers and end users. You ensure that inquiries are handled correctly, courteously, and efficiently.

Your responsibilities:

• You are the first point of contact for dealers and end users via telephone and email


• You manage and handle customer inquiries and service requests via a ticketing system


• You ensure clear and customer-oriented communication in French, German & English


• You monitor the progress of outstanding inquiries and ensure proper follow-up


• You identify recurring questions or bottlenecks and discuss them internally


• You report to the Customer Support Team Leader

Extensive customer contact within an international environmentHybrid working at a stable organization with growth plans

Together with the line manager, we have drawn up the following profile:

• MBO working a...