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Customer Support (Help Desk)

ATC · Harrisburg, Pennsylvania, United States

Location
Harrisburg
Job Type
Contract
Posted
June 10, 2026

Job Description

OBJECTIVES OF ENGAGEMENT

The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through the PIERS Public Portal. This individual will also provide helpdesk support to end-users of PIERS. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff of the PIERS team during this assignment.

Generally, the contractor will perform the following tasks:

  • Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and email
  • Provide PIERS helpdesk support by responding to inquiries from end-users via phone and email
  • Monitor and escalate PIERS system issues to supervisor and PIERS team
  • Identify PIERS Public Portal website needs
  • Assist with and recommend updates to PIERS and PIERS Public Portal training materials
  • Respond to end-user inquiries regarding training and onbo...

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