Job Description
About the Role
Start date: As soon as possible
As a Customer Support Level 1 agent at Munu, you’re the go-to problem-solver — helping users get back on track when things don’t work as expected. Whether it’s a payment issue, a printer acting up, or a software question, you bring calm, clarity, and practical solutions.
This is a hands‑on, front‑line role where you’ll combine curiosity, clear communication, and a genuine desire to help. If you like finding answers, working with smart tools, and making someone’s day a little better — we’d love to meet you.
Your Mission, Should You Choose to Accept It
Keep the Queue Moving
You’ll handle incoming requests and incidents in our ticketing system — fast, focused, and always on point. You follow the process, meet deadlines, and never leave a case hanging.
Be the First Line of Calm
When customers reach out, you’re the reassuring voice on the other end. You listen...