Customer Support Manager, Service

**Job Summary:**

Manages, develops, and implements project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.

**Key Responsibilities:**

Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline. Identifies, tracks, and works with others to resolve project issues. Monitors and communicates project status to project team. Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines. Manages project risk; uses quality tools to identify areas of risk; works with others on th...