Location
Australia
Job Type
Full time
Posted
June 04, 2026
Job Description
Job description
About the Role
We are currently seeking a customer support officer to join a busy and supportive Family Care team for an immediate start.
Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
Key Responsibilities
- Manage inbound calls and email enquiries from families and childcare centres.
- Support families through the enrolment process and provide general information.
- Respond to customer enquiries and complaints with empathy and professionalism.
- Monitor shared inboxes and maintain accurate records and case notes.
- Build strong relationships with families and centre teams through clear and supportive communication.
- Work collaboratively within a close-k...