Customer Support Representative

About the Role

As a Bilingual Customer Support Representative, you’ll be the first point of contact for internal and external customers seeking assistance with shipping, credits, returns, and entry‑level product support. You’ll deliver timely, accurate resolutions via phone, e‑mail, and fax—building trust and loyalty with every interaction. This is an excellent entry point into a high‑energy, fast‑growing organization, with clear career paths into senior support, process improvement, or technical account management roles.

Essential Duties & Responsibilities

• Provide the highest level of customer service at all times to internal and external customers (20%)
• Create SR’s and all tasks associated with customer calls, e‑mails, faxes, etc (20%)
• Create follow‑ups with customers in order to provide the best customer experience (20%)
• Identify issues that need escalation and pass on to the appropriate person (15%)
• Perform add...