Customer support representative cpt - southern suburbs

Reference: CPT -DB-1
A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2 B Customer Support Representative to join their team.
Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full time office based | Observatory Duties & Responsibilities

Duties: Process orders and quotes Manage (and resolve) issues as rapidly and accurately as possible Field calls and emails directly from clients and process these orders Process issues of varying complexity (from delivery inquiries to error resolution) Participate in short daily WIP meetings Create and close cases in CRM or appropriate ERP solution Enter details into CRM Generate case or order acknowledgments Inside Sales will route customer-service issues and orders to you for processing You will transfer inquiries to Inside Sales when the customer is unsure of their requirements (i.e., they don't have a list of required SKU's) Packa...