Customer Support Representative (CSR - Helpline)

Customer Support Representative (CSR - Helpline)

Join Source Code Academia’s Customer Support team as a CSR (Helpline) based in Islamabad. In this role, you will be the first point of contact for students, parents, and staff, addressing inquiries via phone, WhatsApp, email, and other online channels. You will provide clear, courteous support, accurately document all interactions, and expand unresolved issues to the appropriate departments. Success in this position means improving customer satisfaction by resolving concerns on first contact whenever possible.

Key Responsibilities

• Promptly and professionally respond to incoming queries from students, parents, and staff via phone, WhatsApp, email, and online platforms.
• Maintain detailed, accurate records of all customer interactions and resolutions in the support system.
• Provide clear, courteous support to ensure a positive experience for all customers.
• Act as a...