Customer Support Representative - Eurofins Experchem Laboratories, Inc.

Eurofins · Toronto, Ontario, Canada

Location

Toronto

Job Type

Full-time

Posted

March 12, 2026

Job Description

Job Description
We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.
Key Responsibilities:
Organize and lead project team status meetings and working groups.
Monitor project execution to ensure objectives and milestones are met within established timelines.
Create and present project status reports to stakeholders.
Track and manage change requests from both internal and external sources.
Assist the internal team with customer inquiries and feedback, ensuring timely responses.
Collaborate with clients to clarify project requirements as needed.
Work with department supervisors to ensure timely delivery of client data.
Communicate any anticipated delays to clients proactively.
Support the sales team wit...
        

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