Customer Support Representative

Job Description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve product or service issues promptly and professionally
• Provide accurate information about products, services, policies, and procedures
• Document customer interactions, complaints, and resolutions
• Escalate complex issues to the appropriate department
• Maintain a high level of customer satisfaction and service quality
• Follow company communication guidelines and standard
• Assist with order processing, billing concerns, or technical support when needed

Qualifications

• High school diploma or bachelor’s degree (preferred but not always required)
• Proven experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to...