Location
mexico
Job Type
Full-time
Posted
May 31, 2026
Job Description
The Customer Support Representative’s role is to deliver top quality Customer Service to the Company’s esteemed customers through email and live chat. The role also includes operational and back-office functions.
Responsibilities- Handle live chats and email communication in order to provide assistance to customers’ enquiries and requests;
- Resolve incoming customer queries and complaints to ensure customer satisfaction;
- Process all tasks in a timely, accurate and courteous manner;
- Complete all related documentation and data entry to high standards and within the set time parameters.
- Creatively look for options, possibilities and solutions for customers;
- Sell solutions and deliver results to customers;
- Ensure that the provision of excellent customer service levels is maintained and exceeded;
- Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company; <...