Customer Support Specialist at Staples Canada

Elevate customer interactions at Staples Canada as a Customer Support Specialist. Provide essential service solutions while managing queries and enhancing customer satisfaction with ServiceOntario.
In this role, you will serve as a primary services specialist, addressing customers' needs with curiosity and attention to detail. Your responsibilities include managing escalated interactions professionally while ensuring a seamless experience for all customers using ServiceOntario’s services. This role requires the ability to communicate effectively in a fast-paced environment while fostering a supportive atmosphere for both customers and team members.
Key Responsibilities:
• Provide knowledgeable and respectful service to customers
• Communicate service details and de-escalate concerns empathetically
• Warm-transfer customers to other departments as needed
• Ensure lobby readiness and customer satisfaction
• Participate in training and store meetings
Requirements:<...