Customer Support Specialist

**Overview**
**Key Responsibilities**
- ** Customer Interaction**: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally.
- ** Record Management**: Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
- ** Problem Resolution**: Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
- ** Product Insight**: Recommend potential products or services by analyzing customer needs and feedback.
- ** Performance Goals**: Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs.
- ** Customer Engagement**: Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.
**Qualifications**
- ** Experience**: Minimum of 1 year in a customer service role, in the the i...