Customer Support Specialist | Immediate Joiners | India Night Shift

Job DescriptionThe Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.What would you do all day- Handle a queue of HCM support cases, prioritizing issues based on severity and customer impact- Work through exciting problems, motivate change and implement solutions- Handle time critical issues- Build solid relationships with our customers- Collaborate with Product Managers, QA and Development to determine solutions or workarounds- Balance ownership of existing case load while troubleshooting newly discovered issues- Maintain your knowledge of new functionality and compliance changes- Maintain certifications and training as required...